Returns and cancellation

Before your unit ships: cancelling costs nothing

No payment is taken until units ship. Ordering stores your card and reserves you a unit; it does not charge you. So if you change your mind before dispatch there is nothing to refund and nothing to send back: email us, or cancel from your account, and the reservation and the stored card are released.

This is the whole answer for most of the pilot batch, and it is the reason the flow was built that way. The order sequence is set out in the terms.

After it arrives: the 14-day right of withdrawal

Buying online from an Irish company, a consumer in the EU or EEA has a statutory right to withdraw from the contract within 14 days of receiving the goods, without giving a reason. That is the floor, it is law rather than something we are being generous about, and this page cannot shorten it.

Tell us within the 14 days that you are withdrawing, send the receiver back, and we refund what you paid to the card that paid it.

TODO(legal): state the exact obligations rather than the shape of them. The deadline for refunding after we are notified, whether we may hold the refund until the goods are back or until proof of return, and whether the original outbound shipping is refunded. Check against the Irish implementing regulations, not a summary.

TODO(legal): a model withdrawal form has to be made available, and we do not have one.

Who pays the return postage

TODO(legal): undecided. The direct cost of return may be put on the consumer only if that is disclosed before the order is placed, so this decision has to reach checkout as well as this page.

Condition it comes back in

You are entitled to handle it as you would in a shop. Fitting it to a machine and driving a field is more than that, and a deduction for reduced value can apply. TODO(legal): where the line sits for a device whose entire purpose is to be mounted outdoors, and whether we ever take a deduction at all rather than arguing about mud.

Outside the EU

The United States and Australia are the next two markets, and neither gives this kind of sale a statutory cooling-off right. Whatever we offer there is a promise we choose to make, which means it needs a number and a sign-off rather than a paragraph of goodwill.

TODO(copy): needs a sourced number — the return window offered in the United States and in Australia, whether it matches the EU one, and who pays return shipping in each.

TODO(legal): Australian Consumer Law rights on top of any voluntary policy, and whether a United States policy has to be stated state by state.

If it is faulty rather than unwanted

Different path, better remedies, and no 14-day clock: the warranty covers hardware that fails, and your statutory rights against a seller for goods that do not conform sit on top of it. If a unit arrives damaged, say so as soon as you open the box.

What happens to the subscription

A subscription belongs to a specific receiver. When a receiver comes back, its entitlement is deactivated and the corrections service for that unit stops.

TODO(legal): whether the included first year is refunded as part of the receiver price, pro rated, or simply ends — and the same question for someone who returns a unit part way through a renewal year they paid for separately.

How to start a return

1. Email hello@northinggnss.com with your order reference and whether the unit is faulty or unwanted. Those two go different ways.
2. We reply with a return reference and where to send it. Do not post anything back before you have that reference, or it arrives with no name on it.
3. Once the unit is back with us we refund the card that paid, through our payment provider. TODO(copy): needs a sourced number — how long the refund takes to appear.

Business and trade purchases

The consumer right of withdrawal does not apply to a business buyer. TODO(legal): whether we extend an equivalent window voluntarily to trade buyers, and how a trade purchase is identified at checkout.

Contact

Returns, cancellations and anything adjacent: hello@northinggnss.com. Sold and shipped by Oran Dynamics, the company behind Northing.